Privacy Policy

Last Updated: August 18, 2026

Carty Home Comfort respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Carty Home Comfort collects, uses, stores and shares personal information when you visit our website, request a quote, contact us, submit an online form, interact with one of our advertisements or use our services.

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Phone number

  • Email address

  • Home address or postal code

  • Information about your heating, cooling, indoor air quality or water heating equipment

  • Details you provide when requesting a quote, service appointment or other information

  • Communications between you and Carty Home Comfort

We may also receive basic technical information when you visit our website, such as your browser type, device information, IP address, pages visited and information collected through cookies or similar technologies.

How We Use Your Information

Carty Home Comfort may use your personal information to:

  • Respond to quote and service requests

  • Contact you regarding products or services you have expressed interest in

  • Schedule and provide HVAC or related services

  • Prepare estimates, invoices and service records

  • Communicate with you regarding appointments, installations, warranties or maintenance

  • Improve our website, advertising and customer experience

  • Maintain business and accounting records

  • Meet legal, regulatory and safety requirements

We only collect and use personal information for legitimate business purposes and for purposes that a reasonable person would consider appropriate.

Advertising and Online Forms

Carty Home Comfort may advertise through platforms such as Facebook, Instagram, Google or other online services.

If you submit your information through one of our advertisements or lead forms, the information you provide may be shared with Carty Home Comfort so that we can respond to your inquiry or provide the quote or information you requested.

These third-party platforms may also collect information according to their own privacy policies.

Marketing Communications

We may contact you in response to an inquiry, quote request, service request or existing business relationship.

Where required by law, we will obtain appropriate consent before sending promotional emails, text messages or other commercial electronic communications.

You may ask us to stop sending marketing communications at any time.

Sharing of Personal Information

Carty Home Comfort does not sell or rent your personal information.

We may share limited personal information with trusted service providers when reasonably necessary to operate our business, such as:

  • Customer relationship management or scheduling providers

  • Payment processing providers

  • Accounting or bookkeeping services

  • Website and hosting providers

  • Manufacturers or distributors when required for equipment or warranty registration

  • Contractors or service providers involved in completing work for you

These parties are only provided with information reasonably necessary to perform the applicable service.

We may also disclose information where required or permitted by law.

Protecting Your Information

Carty Home Comfort takes reasonable administrative, technical and physical precautions to protect personal information against unauthorized access, use, disclosure, alteration, loss or theft.

While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and warranty records, meet legal or regulatory obligations and resolve potential disputes.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it.

Cookies and Website Analytics

Our website may use cookies, analytics services or similar technologies to understand website traffic, improve website performance and measure the effectiveness of advertising.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

Accessing or Correcting Your Information

You may contact Carty Home Comfort to request access to personal information we hold about you or to request that inaccurate information be corrected.

We may need to verify your identity before responding to certain requests.

Changes to This Privacy Policy

Carty Home Comfort may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or legal requirements.

The most current version will be posted on our website with the date it was last updated.

Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy-related concern, please contact:

Carty Home Comfort

Phone: 249-494-2018
Website:www.cartyhomecomfort.ca

Serving Peterborough, Kawartha Lakes, Lindsay, Omemee and surrounding areas.